Hrm Case

Author Details:

Prepared By:                            ID                                Email Address

Organization: United Airlines

Date: 30th July 2017

Title

Incident of the United Airlines Flight 3411

Keywords

Training & Development, Compensation, United Airlines, Flight No.3411, Passenger Dragged

Abstract

The main focus of the case arose from a common air travel issue in a fully booked flight. On April 9th 2017, wanting to seat four crew members for a flight travelling from Chicago to Louisville, Kentucky, United Airlines offered passengers $800 to voluntarily relinquish their seats. When no one did, United selected four passengers at random.Three people got off the flight, but 69-year-old doctor David Dao refused, saying he needed to get home to treat patients the next day. Dr.Dao was then violently dragged of his flight by three security enforcement officers who lost their control at one point and ended up dropping his head on an arm rest. This resulted in a huge decline in sales for United Airlines in the following months also taking the social media in storm after everyone was talking regarding this incident and shocked with their behavior. What came into interest for this case was the lack of training of the staffs in adapting to such situations that resulted in such an unfortunate event. Since United Airlines is one of the biggest airlines company we decided to examine and analyze the problem so as to deal with such a situation.

Situation

A man is dragged off a plane after refusing to give up his seat for airline employees who needed to get on in a full plane. The consequences of United Airline’s decision to forcibly eject a customer from an overbooked flight resulted having a huge effect on the company’s profits. United’s stock price fell down $1.4 Billion dollars after this Passenger-Removal Controversy. The core problem of the case is the lack of a Proper Training System of the employees.

Now the underlying question lies that do airlines have the right to remove seated passengers from planes? Does having the legal right to do something mean it is the right thing to do? How do the staffs deal and handle with such a situation?