Impact of It on Process Improvement

There has been a lack of empirical research related to the role of IT in process improvement in a multidimensional way. The

purpose of this paper is to investigate the extent that IT could be used (from low tech to high tech and constraint to proactive),

type of process reengineering projects employed (compromise to radical) and their effect on firm performance. The firm

performance was defined as market share, customer relationships Management, IT impact, and efficiency (as multifaceted such

as lowering the cost, lowering the process variability, and lead time). Data from 108 small-to-medium sized organizations both

in service and in manufacturing were collected for this study. Both Factor Analysis and MANOVA Analysis were employed to

analyze these relationships and to find out the optimum points (interaction among the types of IT and types of BPR) and their

effect on firm performance. ). The result showed that organizations that adapt high technology alone or BPR alone cannot

achieve the same result and business performance as the organization that benefits from interdependency between IT and BPR. The modern business organization is a complex

collection of business processes, which cross multiple

business units and handle everything from the mundane

daily operations to core business processes. Many of these

business processes have changed very little since their

original implementation, thus failing to take advantage of

new best practices or technological