Informational Interview at Access Bank Rwanda

　　　　Informational Interview at Access Bank Rwanda

　　　　I have always dreamed about working in a bank and after conducting an informational interview with a banker, I have then been persuaded that it is the best job for me.

　　　　After an unsuccessful attempt to get an interview with the CAO of Urwego Opportunity Bank, a friend of mine has been able to connect me with her big sister who works in Access Bank Rwanda. Her name is Mutoni Horore, she works as a customer care agent at the headquarters of Access Bank Rwanda located in Kigali City Town. The interview took place on December 17th during her lunch break and the questions that I have mostly asked were related to the satisfaction she has with working in a banking sector. What I needed to mostly know was if it ever happens that she gets regrets concerning her career choice.

　　　　List of asked questions and responses;

　　　　Qn 1. Can you describe your typical day?

　　　　Ans: well, my job starts at exactly 8 AM and ends at 6 PM. When I arrive at work, I start my computer and review different individual as well as corporate accounts that are sent to me from the audit department. I verify if the information on the lists conform with the one in the system and note whether they are or not. After verifying in the system, I also go to the files that are kept in drawers according to the account numbers and verify as well if the information match. After noting down all mismatches I prepare a report that I send back to the audit department. This activity usually takes me from three to four hours depending. While reviewing the accounts I also assist clients with different concerns they might be having while being in charge of account opening at the same time.

　　　　Everyday more than twenty accounts are opened counting all other branches of the bank. My afternoon are mostly spent registering, filing and classifying the newly opened accounts.

　　　　Qn 2. What do you find most interesting in what you do?

　　　　Ans: What I like the most in my job is that I get to talk to clients. The first impression counts enormously for a client and I am glad that I am among the first people that meet new clients. My goal as a customer care officer is to make sure that I give a good impression to the new customers and convince them that registering with our bank would be a life changing action for them. It makes me feel so valuable for the institution as its growth partly depends on how I