Mmis 623: Information Privacy and Ethics

Nova Southeastern University Wayne Huizenga Graduate School of Business and Entrepreneurship

Assignment for Course:  MMIS 623: Information Privacy and Ethics

Submitted to:                 Dr. Steven R. Terrell

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Table of Contents

Introduction …………………………………………………………………………… 3

Disadvantages ………………………………………………………………………… 4

Advantages ……………………………………………………………………………. 6

Design and Usability ………………………………………………………………. 8

Recommendation ………………………………………………………………….. 9

Introduction

I decided to focus on Salesforce because my introduction into the sales world was backed by Salesforce. I can remember sitting in a training class and being confused by features and focusing more on what I needed to fill out instead of the actual potential client.  Over time Salesforce became second nature and I was literally able to use it in my life without much thought. I have gone on to become an Operations Manager and being responsible for upwards of 200+ sales agent and it will started in part with Salesforce.

Disadvantages

Cost

For small business owners Salesforce can become very expensive for their growing business because it is very easy to buy unnecessary subscriptions and functionality tools offered by Salesforce. Many customers have also complained about hidden cost that have led them to declining their renewal and moving to competitors.

 If a user wants to use Salesforce’s sandbox environment that allows users to test new applications Salesforce charges users a premium to have access to this service in additional to the charging for over services such as access to API’s. This blatant nickel and diming is a huge issue many businesses have with Salesforce.

International data centers

For customers who use Salesforce outside of the United States they may find their service less appealing due to the systems speed being dependent on their distance from their data centers. Salesforce currently has nine data centers and several Amazon Web Service backed cloud infrastructures in Canada and Australia.

 Salesforce has announced plans to open more data centers in Europe but until that time only customers within the United States, Canada and Mexico can truly avoid service issues like system downtimes, service interruptions and lag time.