Operation Management

Introduction:

Telecommunication Company is an association that gives voice or information transmission administrations, for example, AT&T, Verizon and Qwest. An organization that represents considerable authority in making bearer class equipment and programming, for example, Lucent and Nortel Networks, is frequently called a telecom organization. Makers of systems administration equipment and programming are likewise at times called telecom organizations, however will probably elude to themselves as information systems administration or systems administration organizations. Orange Telecommunication Company formerly called France telecom in 1991 was a multinational corporation for telecommunicating, then it was renamed as Orange since 2000. Orange is considered to be one of the largest telecommunication companies in the world, as its sales revenue last year reached 40 million Euros and it has over 150,000 employees in the world at December, 2015. Orange now exists in 28 countries around the world; it has a base of customers that can reach over 280 million worldwide. It developed itself in the field of IT and became one of the world’s leaders companies and a strong competitor to the other multinational telecommunication companies. Orange now provide a wide range of products and services worldwide; from laptops and screens to mobile phones and all of it accessories, Orange is also now selling in its shop all you will need in any normal mobile shop and it has been selling them for a long time now with the latest technology.  Orange is now providing all of it services online or you can go to one of its smart shops and do whatever you want to do in a regular shop. There are a lot of services provided by Orange depending on each person and its preferences; all kinds of internet packages to the number of free minutes and text messages and all that can be done by only dialing a specific number and you don’t have to go to the shops, there are still a large number of people that cannot use the internet or the voice system that they have to go all the way to the shops near them, Orange also didn’t forget about these customers, actually It provide them with the fastest queuing system line so they won’t have to wait for a long time to be served. Today orange has more than 2400 shops all over Egypt as the company makes sure that there is a shop every 50 kilometers to meet the customer expectations on every level. Orange started a type of services called “Orange Business Services” for all types of corporation that provides them with different services such as special lines and special intranet services for the employees of the company with a very competitive price. Since Orange entered Egypt and the competition between the three companies has increased a lot and Orange now is improving all aspects of its operations to give to the customer the best quality and the best customer care afterwards.  

Quality management

Since the competition is increasing everyday in the telecommunicating companies, quality management is a very important aspect to gain as a competitive advantage. Orange aims to achieve the highest quality in its products and services as quality is the company’s capacity to achieve diverse requirements – productive, economic and social – with measurable actions. According to (franceschini,2007) the quality of operations is an essential element to distinguish an organization within the marketplace. Orange managed to distinguish its quality management based on five factors which are: