Operation Management

1.0 Introduction

Hogsmeadow Garden Centre which is situated in Cotswolds has a striking growth over the last five years and it now possesses some operations like restaurant, indoor and outside sales area , big car park and so on. “ Operations are processes that take in a set of input resources which are used to transform something, or are transformed themselves, into outputs of products and services.” ( Slack et al. 2007) All processes are conducted according to the input-transformation-output model.

1.1 Honeydukes Restaurant ( micro-operation)

It is from the product and services department and one of the micro-operations of Hogsmeadow Garden Centre. It always creates and modifies new dishes to the existing and future consumers with its transformed resources with the aid of the transforming resources.

1.1.1 Transformed and transforming resources

In terms of transformed resources, Honeydukes Restaurant needs ingredient to prepare dishes to the consumers. For instance, ingredients needed by the restaurant include the coffee, tea, cakes, pastries, drinks and so on. Services is a part of the products (transformed resource) of restaurant. Part assisted service is provided by the staff there. Customers themselves who comprise of the family members such as mothers, small children and old couple are transformed resources, too. Both the ingredients and the customers will undergo the transformation processes with the aid of transforming resources to produce outputs that add value to the customers. Staffs and the equipments are the transforming resources of the restaurant. Staffs like waiters who need not high level of technical skills and managers who need management skills provide services to the customers and help in the kitchen so that the transformations of customers and ingredient to output function smoothly. The same goes to