Plaza Inn Managing Change and Innovation

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College of Business Administration

Department of Management

CASE STUDY ANALYSIS

COURSE TITLE

MANAGING CHANGE AND

INNOVATION

Course Code

0302462

Spring 2019

Aysha Mohamad Jumaa

U15104699

Introduction 

In the era of globalization and internationalization the need for firms and employees to achieve openness with broad understanding towards cultural differences is a must, the important of diversity has become an initial rule that successful business must conduct. This case here illustrates how individuals from different background and centralization in a business relationship have incongruent norms and cultural values manage the situation between Sokolow who’s is from the west and Tukunaka who is from the farthest east Japan through a cross-culture business meeting and how it impacts on their business relationships.

Analysis & Discussion Questions

 1.1 How did the differences between Japan’s and the United States’ national cultural     values affect the interaction between Norio and Michael? Use the information on       PPT   8-3 and 8- 4 to support your answer.

Ans:  According to the National cultural values shown on PPT 8-3-8-4 and Hofstede's model Norio is from higher uncertainty avoidance nation guy along with being long term orientated this point here has significant effect on how managing business in this meeting proceeded by Norio whilst Michael seemed unaware of this approach's major effect on Norio applying short term technique wasn’t appropriate for Norio. Nevertheless, Michael's orientation achievement is higher than Norio’s which opposes the Hofstede's theory, given Norio’s long experience in

Managing business in US and worldwide helped him consider orientation achievement in the meeting with Michael.

1.2 Hofstede’s research on national cultural values has practical implications for business people. Assume you are Michael and you have to conduct a similar meeting with another client from Russia. How will you modify your behavior to effectively conduct business with this individual? Use the information on PPT 8-3 and 8-4 to support your answer.

Ans: Basing on Hofstede's model both Russia and United States are short term orientations so there won’t be much difference with conducting business with a Russian client, I'd follow Michael’s method is the meeting if the client is Russian, but I wouldn’t insist on signing the deal in few minutes and would listen to what the client have to say.