Strategy offline Vs online

HUMAN RESOURCE MANAGEMENT

Project Report on

Talent Management at Telecom Sector

Submitted in Partial Fulfillment of the Requirements

for the Degree of

MASTER OF BUSINESS ADMINISTRATION

By

Group 8

Debarshi Das (G016)

Avinash Kumar (G034)

Saurabh Mishra (G040)

Abhiroop Mukherjee (G042)

Abhinav Parashar (G046)

Amartya Sen (G055)

Introduction

The report which follows contains the talent management practices being followed by two of India’s leading telecom companies and a comparative analysis on the same.

The telecom industry especially the mobile usage has been increasing rapidly since the advent of the new millennium. Telecom service providers form the most important part of this industry and have to cater to the needs of a burgeoning population. The top 2 telecom service providers have a combined subscriber base of 433 million highlighting their importance in the lives of people. The ushering in of new age technology and smartphones has further penetrated the reach of mobile telephony and has been a boon to the population. The telecom service providers are the most important link to make voices and data reach their intended destination

The huge reach thus shows the need of properly trained, behaved and quality professionals in order to increase their market reach and deliver a better service. Talent Management is very essential to engage the employees at all levels of hierarchy in a more productive manner.

Talent Management in the Telecom sector

The report contains fine details of the practices incorporated for talent management at telecom companies in India. Vastly speaking Talent Management covers all the essential areas of organized HR policies to attract, motivate and retain productive employees. The components to talent management as a whole include workforce planning, recruiting, on-boarding, strategic plan and goal alignment, performance management and feedback, executive coaching, leadership development, professional development, recognition and training programs, succession management, compensation, inclusion competencies and retention.

According to a McKinsey report two most important aspects for a telecom major is to constantly undertake transformational changes in its policies in order