Telephone Tri State

Case Study

TRI-STATE TELEPHONE        

Submitted To : Ms. Connie Garcia

Submitted By : Joza Z. Vergara

MNGT 101 / II-HRM1

September 13,2016

1. Statement of the Problem

• The customers marched in to protest against Tri-State Company with the help of Consumer Federation of America & Congress of Consumer Organization.

*Cause of the Problem - The Management of Tri-State wants to change     the pricing system.

*What is wrong to be corrected – Tri-State’s latest pricing system rate request must change.

1. Statement of Objectives

• How does Mr. John Godwin & his management bring a better solution with Tri-State latest rate request.

1.  Areas of Consideration

1. Customers are charge to have access for Long Distance Companies wether or not they are in a habit of making long distance calls.
2. Technology changing rapidly, cellular telephones primarily used in cars were now handheld & could be substituted for standard phones.
3. New intelligent terminals & software development gave rise to new uses of phones.

1. Alternative courses of Action

• ADVANTAGE

1. The Long Distance Companies benefit most for the charge of the customers.
2. Cellular Phones can be taken anywhere, it means easier way to communicate w/our love ones.
3. Additional services like using the phone as an alarm system is more convenient we don’t need other devices for such services.

• DISADVANTAGES

1. Customers suffer from highest rate or one flat fee even when they are not into making long distance calls.
2. Tri-State’s need to invest to keep up with the state of the arts.
3. Telecommunication companies like Tri-State doesn’t benefit of all for Additional services.

1. Recommendation

• Godwins recently proposed a new pricing system whereby users of local telephone services would simply pay for what they used rather than a monthly flat fee.
• I would recommend that Tri-State’s should proposed additional services where in the customer should have a phone line in order to have that service a good example for this is the PLDT here in the Philippines they refer additional service which is Internet Connection where in the consumer should have a phone line establishing the additional internet connection.
• I would recommend that Tri-State’s should have a good management and a team who looks also for the benefit of their consumer because the consumer tells if a company is successful with their product & services.

1. Conclusion

• I therefore conclude that we must look after our customer If they are contented & satisfied with our services. We must be fair with them to charge them for what services they have used.

1. What do you think was the effect of Smith’s out-burst on the other managers at the meeting?

• I think the effect of Mr. Nick Smith’s outburst on the other managers at the meeting will be a big question for them and they would think that Mr. Smith judged Tom Brewster unfairly.

1. Was it necessary for Smith to apologize to Brewster? Why?

• Yes, because eventhough he was the Vice-President of the company it was necessary to apologize to Brewster because of his rough attitude & misunderstanding of what Tom Brewster’s position, he was just newly promoted & unfamiliar with his new job. And apologizing to your employee even your the upperhand makes a good relationship & a good example to others.

1. How would you respond to the kind of apology that Brewster received?

• Im very impressed how Mr. Smith apologize to Tom Brewster, In a position that he is the Vice-President he did’nt hesitate to admit that he had done wrong. And if I was Tom Brewster I would highly appreciate that kind of apology I had received.

1. What would it be like to have Smith working for you? To work for Smith?

• I would be glad if Mr. Smith worked for me, a veteran on his field & knows when he was wrong.
• And if I worked with Mr. Smith I am very pleased to work with him.

1. How does Smith define Brewster’s responsibilities as an assistant product manager? How does he define his own role as a top manager?

• Tom Brewster responsibilities as an assistant product manager according to Mr. Smith was; *He had to make sure that people like him don’t make stupid decisions & *He must know the answer in any question about his products.
• Mr. Smith role as a top managers was hard because he had to make sure that everyone knows about their work and sometimes because of misunderstanding he would make unnecessary action. And he needs a person who would correct him in every move he will make if he had done wrong.