Total Quality Management in Organizations - the Sorrell College of Business

TROY UNIVERSITY

COURSE SYLLABUS[pic 1]

SORRELL COLLEGE OF BUSINESS

MSM 6645

Total Quality Management in Organizations

T1, 2015: Section XTIA, 08.10.15 – 10.11.15

Sorrell College of Business Vision Statement

The Sorrell College of Business supports the Troy University mission by preparing our diverse student body to become ethical professionals equipped to compete in the global business environment.  To achieve this, our faculty, staff, and administration will:

1. provide quality education in global business through our undergraduate and graduate programs,

delivered around the world through face-to-face and online environments, to traditional, non-traditional, military, and international  students;

1. contribute to the development and application of knowledge focused on applied business,

learning, and pedagogical research;

1. provide service to the University, business and professional organizations, and our communities

through individual involvement, business outreach, and our centers for research.

Troy University SCOB Vision Statement

The Sorrell College of Business will be a recognized and respected leader for quality and flexibility in the delivery of business education that prepares graduates to succeed in the global business environment.

Revised July 2012

INSTRUCTOR INFORMATION:

Name:     Diane Bandow, Ph. D.

Professor of Management

Associate Division Chair

Sorrell College of Business

Address:  1117 Perimeter Center West

        Suite N 101

        Atlanta, GA 30338                

Phone:    770 730-0033 (Troy office)

E-mail:          bandow2@troy.edu   (Preferred method of contact).  Please put the course title (MSM 6645) in the subject line of any email you may send me because I teach more than one class.

INSTRUCTOR EDUCATION:   BS, Iowa State University

                    MSM, National Louis University

                    MA, Fielding Graduate University

                    Ph. D., Fielding Graduate University        

ELECTRONIC OFFICE HOURS:

I am available by email anytime during the week; however, I usually am not active in Blackboard or email on Sundays.

TEXTBOOK:

Quality Management: Creating and Sustaining Organizational Effectiveness

Author: Summers

Edition: 2ND 09

SBN -13: 978-0-13-500510-1      ISBN 10: 0-13-500510-8

Publisher: Pearson/Prentice Hall

Other readings as specified by the instructor.        

Supplemental text:  American Psychological Association (2006).  Publication Manual of the American              Psychological Association, (6th Ed.).