Tqm Process

Learning Team Reflection

In business, quality control is an essential part of doing good business. To maximize profits a company needs a method to ensure that their processes are producing a product that is profitable and serves its intended purpose. Part of continuous profit is the ability to produce a product without defects in order to maximize profits. Profits can be greatly diminished by products that are defective. A defective product uses resources with no return and a defective product on the market affects customer satisfaction and future sales.

There are two methods that meant to improve processes and prevent or minimize defects. TQM is a form of continuous improvement from strategic planning to decision making. Its function is to improve capabilities, people, process, technology, and machine functionality. The focus is on demand generation, supply generation and people capability. The central principle of TQM is that people make mistakes but the cause is often a faulty system or process. TQM identifies mistakes to fix them. There are three prevention mechanisms; prevent mistakes, if mistakes cannot be prevented employ early detection to avoid passing on defect, if mistakes recur stop process to prevent more defects.

TQM Process:

QUALITY MANAGEMENT QUALITY ASSURANCE QUALITY CONTROL

Identify what to improve Standardize process Measure

Improve Develop and maintain system Monitor

Select approach Document Conduct audits

Training Inspect and certify

TQM inputs are materials, procedures, methods, information, people, skills, training, knowledge, plant and equipment. In the middle you have process feedback from customers and process. Then you have outputs which are products, services,