Utiliscan Case Analysis - a Former Director of Human Resources

Utiliscan Case Analysis

Paul, a former Director of Human Resources at the Utiliscan Company conducted an employee survey prior to leaving the organization. Utiliscan Company requested Paul to implement a plan, based on the survey results to address the employee's concerns and to keep in mind the financial condition of the company. The plan will include changes that need to be made to the current systems, processes, policies, and activities based on survey results.

The first plan of action Utiliscan Company need to take into consideration is the company performance reviews. The results from the survey indicate the performance reviews has not been completed in a timely manner or either not done at all. Performance evaluation is an integral part of performance management, employee development, and good human resource management. A Human Resource representative needs to facilitate an improved performance review process, which is part of the job's due diligence. The best way to resolve the concerns of the employees is to implement a new performance review process. The performance review process is designed to focus on how the employee is performing his/her job to standard and it is a way for supervisors and employees to engage in sharing information and insight about annual performance. For current employees, there will be an annual and semiannual review of their performance. With the company expecting a significant growth rate, the performance review process should also have guidelines to address new hires. When an employee probationary period has ended, a review of the employee performance will be conducted and then the employee will follow the normal review process. The new hire will not have the annual review; however, they will be counseled on a monthly basis, evaluated, and are kept abreast of his/her performance. By counseling, a new employee it will give the employee the opportunity to ask questions and to be receptive to critical criticism from his/her supervisor. During the probationary period if the employee is not, meeting the expectations then the employee could be subjected to termination.

The annual review will be performed to evaluate the employees' progress towards the goals of Utiliscan. At this time, the employee will have the opportunity to prepare a self-evaluation. The self-evaluation process provides the employees the opportunity to document their contributions and achievements. The manager will complete a review of the employees' performance. The semiannual reviews give supervisors an opportunity to provide mid-year feedback about an employee's progress toward annual goals.

The survey results had an overwhelming concern for opportunities to improve their skills. The less expensive approach to this issue is to setup rotational opportunities for the employees. There will be a formal rotational program were employees that are