Xerox - Executive Summary

I Executive Summary:

Technology is changing the way the world operates and communicates. Businesses are under a lot of pressure to keep up or get left behind. Increasingly, the global forces are shaping the business environment and human resource management practices (Meisenger). When the financial crisis took place in 2008 it caused the financial economies of many countries to fail and the devastation was felt globally. Because of this many companies had to re-evaluate how they ran their business and come up with a strategic business plan.

About one year later Xerox, Inc. was going through a transition of their owne. Xerox CEO Ursula Burns had just taken the leadership reins from Anne Mulcahy in 2009. Xerox has always been known as the pioneer in production of automatic copiers and because of the current global economic financial environment on Human Resources and the company as a whole, Xerox reinvented itself by investing $185 billion in Business Process Outsourcing (BPO) market. In its bid for a pierce of the market, Xerox now offers enterprises everything from human resources and customer-care services to managed print and data management solutions (Kolakowski). Xerox is known for copiers and printing machines and now with the addition of BPO both services have similarities. Xerox provides a service that helps streamline their business processes. And this provides the ability to simplify their daily operations.

Xerox, Inc. and many other corporations have realized that the technology explosion over the past two decades has caused barriers to international commerce to come crashing down (Meisinger).

Xerox has made some big strides in keeping up with the Human Resource management practices with the whole purpose to fill key positions with skilled, trained and educated personnel. Xerox has made two acquisitions which projected them even further ahead to becoming a global contender.

Xerox acquired ACS. According to Lynn Blodgett, former CEO of ACS and now Xerox’s president of Services Business, the Xerox acquisition accelerated ACS research. “What we’ve gained is access to a genuine research capability,” he said (Kolakowski). And in 2010 ACS a Xerox Company (NYSE: XRX), today announced a definitive agreement to acquire ExcellerateHRO, LLP (EHRO), a global benefits administration and relocation services provider, from Hewlett-Packard Company. The purchase of EHRO establishes ACS as one of the world’s single largest pension administrators and solidifies its role as a leading provider of outsourced health & welfare and relocation services (Gilligan). And according to Rohail Khan, executive managing director, ACS, said the acquisition of EHRO broadens ACS access to new industries and markets, allowing the company to introduce its proprietary technology platform and business processes to an expanding marketplace.

As you can see Xerox is definitely