Zappos

Paper 3 Zappos

In the closing case, “Zappos”, this case shows how the company creates a cultural/ family like environment between the managers, employees, and customers. This case demonstrates how culture plays a key role in the Zappos business. And, if one wishes to pursue a job for this company, they have to be prepared to learn to care about the customer, as well as the job that they must take on. CEO, Tony Hsieh, explains how his company differs from any most businesses. He stresses the importance of the equality by everyone starting at level ground. This meaning that every person who is involved with this company will be a part of the same training in “Customer Loyalty”. By doing this important factor alone, is what separates this business from any other.

Zappos is considered an open system for various reasons. One main important reason is that; “It encourages managers to think about the organization’s life-support system” (242). Zappos main focus is the longevity of that company. They want to make sure that the people who are hired can keep this business afloat by focusing on the main objective for the company to begin with, “culture.” They believe that everyone works together in order to make a successful company. Due to the fact that this company works together, this company is an effective organization because, “it is a measure of whether organizational objectives are accomplished” (245). Having an effective organization also has to do with the organizational learning of the company. I believe that Zappos did similar objectives with Garvin’s model. In Garvin’s model, he focuses on the three stages: “Cognition, behavior, and performance improvement” (244). These three stages are important, because they all have a chain reaction within the company. When one learns new perceptions, they create new skills, which bring out a better performance level. This sums up the definition of having an effective organization.

Zappos is considered to be an organic organization. By having an organic organization, all employees