Critique Case - Motorola Droid Cellular Phone

This is a critique of the first generation Motorola Droid cellular phone. One of the criteria used will be the table of contents. The table of contents is important if the user wants to learn how to execute a specific task without reading through the entire manual. Another important criterion is how accurate and detailed the information is to accomplish each step successfully. The manual must be able to be read and understood by different audiences. The graphics in the manual should stimulate the visual learner and provide clear guidance to the user. The ability to contact customer support is important so the user feels they have a place to go if they have any questions about the phone.

Table of Contents

The table of contents is organized and thorough using the different topics of the phones attributes. The table is structured in a numerical sequence that helps the user navigate to different parts of the manual. The table of contents is well organized and complete, but the light blue color font on white paper is a little hard to see. If the writer would have used better highlighting techniques, the font would not look washed out. The organization of the table of contents is important but accuracy is critical for user success.

Accurate and Detailed

This manual provides the accurate and detailed instructions required for any user to open the box, follow the step-by-step instructions, successfully set up and operate the phone. This manual states that the user can search the Internet using voice commands. The manual does not explain that the user will have to download an application called Google Voice Search to activate the voice command feature. The manual can be accurate and detailed, but it has to be written so all users can read and understand it to accomplish each task successfully.

Readable and Understandable