Healthy Living Pte. Ltd.

Business Case

1. Introduction / Background

Healthy Living Pte. Ltd. (HL) is a major contributor on nutrition, health and wellness. It is an international company, based in Singapore with its global IT shared services known as Global IT Services (GITS) located in Malaysia. The company has boarded on a new project to expand their supply chain operations. The earliest wave will be concentrated to South East Asia and the implementation will be organized by markets. Currently, markets located throughout South East Asia are using locally developed application to record supply chain management activities information. The first-level support (L1) is being rendered by local IT and second level (L2) is maintained by local application vendor. Moreover, the cost for software support maintenance is managed locally within each market which resulted high in IT cost for both capital and operating expenses.

1. Business Objective

Healthy Living Pte. Ltd (HL) has planned to enhance supply chain operations. This implementation is being done so that the new system can reduce the principal investment and also reduce the in service expenses spent for software support maintenance. Moreover the support for this system will be unified from GITS. In other words the supply chain management will be improved. Also, these implementations aids in full utilizations of the resources. Furthermore the centralization provides business intelligence capabilities in enabling users to make faster resolution in managing inventory, transportation management coverage, order management, yard management, labor management and warehouses optimizations. Moreover the warehouse will be supported by huge centralized data warehouse.

1. Current Situation and problem / Opportunity Statement

There are few current problems. One of it is South East Asia is using locally developed application to record supply chain management activities information. Secondly, the first-level support (L1) is being rendered by local IT and second level (L2) is supported by the local application vendor. Thirdly, due to no central support the IT cost for both capital and operating expenses is very high. Moreover, every market provides similar support framework within the South East Asia Region due to its decentralized system. In addition to that, there is repetition of work which is where proper WBS does not exist. Another problem related to this is that people tend to do one work a few times without taking the proper decisions first. Furthermore, the project which was directed by the previous project manager was failing to reach its proposed date and does not meet its requirements.