Hypothesis Testing and Variations

Hypothesis Testing and Variations

Unit 4 IP-Group Project

Cassandra Waller

AIU Online

March 1, 2012

Assessing Victim Satisfaction with

Victim Offender Mediation & Dialogue Services:

The Development and Use of the Victim Satisfaction

with Offender Dialogue Scale (VSODS)

This is a report is on development and the use of Victim Satisfaction with Offender Dialogue Scale (VSODS) it will give an justification of using standardized scale and will talk about complications in the use of satisfaction information. We will explain the psychometric progress of the VSODS scale and the VSODS will have guidelines for their use, also we will choose in United States, four victim-offender mediated dialogue program sites to submit satisfaction results.

The Restorative Justice System Programs access Victim Satisfaction outcomes so they may meet increasing requests for funding, improve service and accountability. The evaluation of services is incomplete if victim perspectives are not taken into consideration and it might be biased to the program’s and provider’s perspective (Mark S. Umbreit & William Bradshaw, 2001).

A lot of programs create their own satisfaction scales that assess victim satisfaction and there are three reasons for this one is the scales are not psychometrically tested and there is no way to know if they are reliable; second, it is hopeless to compare differences in satisfaction amongst types of services and programs due to agencies creating their own distinctive measures. Program information separated from information from comparable services is problematic to understand significantly and it restricts the growth of knowledge from the consumer viewpoint which may improve of service. Third, the majority satisfaction measures are not comprehensive and will not assess the multidimensional aspects of satisfaction and the services provided. A customer may be satisfied with the mediator and not satisfied with the compensation plan (Umbreit & Bradshaw, 2001).

There are issues with validity of results because only the average satisfaction scores are reported and the agencies do not identify the response rate, the characteristics of the sample, and any suggestion if individuals who answered are representative of the population served. The validity of satisfaction data is uncertain without this information. This article will also discuss some of the following things Limited Data Analysis, lack of integration of satisfaction data into a continuous improvement process and lack of variability in satisfaction.

At this time there is not a standardized