Patient Satisfaction at a Tertiary Care Hopsital, Medica Superspeciality Hospital, Kolkata

A Project Report

On

“Patient Satisfaction in a tertiary care hospital, Medica Superspecialty Hospital Kolkata”

At

Medica Superspecialty Hospital, Kolkata

Submitted

To

The Department of Management, Sumandeep Vidyapeeth

For the partial fulfillment of the award of MBA Degree

Submitted by

KOEL NATH

Under the Guidance of

Faculty Guide                                                          Company Guide

Dr. Subhasish Chatterjee                                           Mrs. Susmita Bhattacharya      

Head of Department                                                  Senior Manager- HR & Admin.

Department of Management                                     Medica Superspecialty Hospital

Sumandeep Vidyapeeth                                            Kolkata

Piparia, Vadodara                                                     West Bengal

August, 2

DECLARATION

I, Koel Nath, student of MBA Semester II from Sumandeep Vidyapeeth University, hereby declare that the report on “Summer Internship” entitled “Patient Satisfaction in a tertiary care hospital, Medica Superspecialty Hospital, Kolkata” is a result of my own work under the supervision of Dr. Subhasish Chatterjee, Head of Department of The School of Management, Sumandeep Vidyapeeth.

Place:

Date:

                                                                                                                  KOEL NATH

PREFACE

The summer training of a management program plays a very important role in developing a well groomed professional. It allows a student an opportunity to test a theoretical concept in a particular field of application. If gives the candidate an idea of a dynamic & versatile professional world as well as exposure to intricacies & complexities of the corporate world.

Doing the summer training at MEDICA SUPERSPECIALTY HOSPITAL, KOLKATA (MSHK) was a great learning experience. It helped expose me to concepts in the human resource department in understanding how the organization, since its inception, has progressed along the guidelines of success, to emerge as one of the biggest players in the hospital industry in Kolkata, the heart of eastern India.

During our MBA program, till date, we have been taught dozens of subjects, which if not applied properly in the real and corporate world out there, will amount to nothing but a waste of valuable resources and time. Learning and implementing a of concept of human resource, in the service industry, provides an opportunity to explore the practical implications of the concept.. I got a chance to explore the parameters affecting the overall concept of patient satisfaction, esp. in the OPD. In addition I was also responsible for an in depth study of the statutory compliance adhered to by the HR department. As a trainee in the HR department for a period of 8 weeks, I got to a learn and understand the basic working of the HR team in a hospital .