Bshs 385 - Three Stage Model of Interviewing

Three Stage Model of Interviewing

Amanda Moore

BSHS 385

November 19, 2015

Cynthia Cucuzza

Three Stage Model of Interviewing

Interviewing clients is made up of three stages exploration, clarification, and action. Exploration is the process in which to build the working relationship and determine strengths or weaknesses of the client. Clarification is to define the strengths and weaknesses of the client, and to assess the client and create goals. Action is the process of planning, implementation, and or termination for the client’s services.  

Exploration

Exploration is the assistance to the client of identifying the client’s experiences and difficulties. Exploration of the client can be achieved by the professional having set skills for the first stage of interviewing. Attending behavior ensures generalized listening skills such as; eye contact, appropriate verbal communication, and nonverbal communication. Effective questioning leads the client through open and closed questions with encouragement to further the conversation; and assisting the client in self-expression. Reflecting content is used by professionals to effectively hear what the client is stating and reflect on the verbal content of the statements. The ability of reflecting feelings is to identify and to reflect the client’s emotions to better assist the client.

Clarifications

Clarification being the second stage of the interviewing process is to assist the clients in clarifying the client’s experiences and to create goals throughout services provided. Clarification can be achieved different ways by the professional. If the client’s has discrepancies or inconsistencies in behavior the professional may use confrontation to identify the inconsistencies to the clients attention to resolve the discrepancies. Professionals may share their own observations or reactions with the client to further communication; to communicate feelings and immediacy. Self-disclosure is another way to further the client in expressing themselves; the interviewer at an appropriate time self-disclose with caution, and do so in a manner that does not deprive the client from their own self-exploration. During clarification the professional will interpret the underlying meaning of the client’s narrative, and identify the disclosure and reconstruct the meaning to the client for the client to clarify the underlying issue. This leading the client into preparation to being the action needed for the client’s needs.