Castle’s Family Restaurant

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CASTLE’S FAMILY RESTAURANT

HRIS Solutions

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INTRODUCTION

Castle’s Family Restaurant is a medium-sized business with franchise restaurants in multiple location throughout Northern California.  Currently, the company’s operations manager, Mr. Jay Morgan, is in charge of all of its human resource functions: scheduling, recruiting, hiring, and answering questions for the employees as needed.  He currently handles payroll by utilizing Excel spreadsheets and a computer program to print payroll checks.  

Mr. Morgan has contacted our firm for assistance in streamlining the company’s HR processes in order to reduce travel time, administrative time, and manual HR functions.  Instituting an HRIS will allow him to complete these tasks form his office rather than having to travel to each separate location.  After speaking with Mr. Morgan, we have identified the key areas that the HRIS will need to address and the ideal resolutions to these issues.  

BUSINESS ASSESSMENT

As stated, Castle’s Family Restaurant is a medium-sized operation including eight (8) franchise restaurant locations in Northern California with 300 to 340 employees; 60% whom are part-time.  They do not currently have an HR manager.  Though it may not be necessary for a business this size, it would certainly facilitate accuracy and efficiency in reporting time worked.  No HR functions are automated at this time.  Mr. Morgan handles all of the HR functions manually, including traveling between locations.         Most restaurants have timekeeping and payroll functions linked through automation to reduce the amount of resources and time necessary to complete these functions.  Some have their scheduling functions automated as well, allowing employees to access their schedules and request time-off online.  

An operation of this size should also have a knowledgebase that is accessible online for frequently asked questions (FAQs) and a function that will allow employees to post their questions to an HR professional or, in this case, the operations manager.  Email correspondence is usually an acceptable way to achieve this.  Mr. Morgan is also left with the task of ensuring compliances are met.  Organizing administrative paperwork and maintaining accessibility electronically facilitates compliance; keeps records from being misplaced or forgotten; and is also environmentally considerate.

The recruiting and onboarding process is very important to productivity and morale.  This process, too, can be automated for ease pf access for the employer, candidates for employment, and current employees applying for advancement.  Many restaurants have an online application process with a back-end capable of flagging potential candidates.  This allows the employer to get the best applications first and sift through the rest later, if necessary.  

IDENTIFIED PROBLEMS

Here are the current HR problems that have been identified: