Cyber Workforce Management Challenge

I was part of a small team of web server administrators who also had been in charge of a small sub-contract group that specifically was in responsible for a set of Weblogic servers supporting a specific and urgent mission.  Unfortunately this small group of two workers was not always present and responsive which led to much downtime and numerous complaints from our customers (users).  This in turn ended up impacting the leadership of our manager who had to continuously have to micro-manage that part of the team and mission and often try to work solutions on his own to try to address the shortcomings while also keeping the rest of our server farm operation running smoothly.  

After a couple of months, the problem came to a head and decisions had to be made.  The manager had approached our government point of contact with a plan of action which not only kicked the subcontractor company off of the contract but also a solution for our own team to manage the servers in question.

It seems that the manager had gotten so involved with the servers that he was able to determine more efficient ways to address server issues and increase up-time while learning more about the Weblogic software, which ended up not being too drastically different from other software he had used in the past.

He was able to save the government money over the course of a full year without replacing the contractors while also meeting the needs of the rest of our servers thus supporting the missions served by those systems.  His quick adaptability, responsibility, and quick response and management of server resources and personnel proved valuable and reflected positively not just of himself but our whole team.