Whole Foods Market Case

Juliana Gutierrez

ID# 1366135

Whole Foods Market Case

1. My opinion about John Mackey’s social mission at Whole Foods as a corporate strategy is that there is a

way to do business where everybody win and where all stakeholders get benefits, such as customer

satisfaction, team member happiness and excellence, return on capital investment, improvement in the

state of the environment and local and larger community support.

In today’s business environment, employee retention can be challenge, especially in retail food service

occupations due to long and sometimes unpredictable hours, limited benefits, and growth potential to

name a few. Despite the obstacles, Whole Foods Market has been able to overcome such limitations

allowing employees flourish and as a result have set an industry benchmark for reducing voluntary

turnover. All this has been possible because it takes more from a leader than just having a written

mission statement and values in order to foster a culture that adopts and truly believes them. Mackey

has been leading by example – walking the walk.

The values on Mackey’s “Declaration of Interdependence” are very important on the success of Whole

Foods and I think they would be very beneficial in some other business.

Sell the Highest Quality Natural and Organic Products Available: Having a product with high quality

standards that focus on ingredients, freshness, taste, nutritive value, safety and/or appearance it is

important to offer high quality to their customers.

Satisfy, and Delight and nourish Our Customers: The customers are the most important part of their

business. Customer satisfaction is very important to have a customer come back for more.

Support Team Member Happiness and Excellence: Working as a team/group has it benefits. The energy

and intelligence of the members help bring success to the business. Having a safe work environment

where motivated team members can flourish and reach their highest potential, and increased

communication through team member forums and advisory groups, and open book, open door and