Continuously Improvement - Behavior Descriptions

Competency level

Behavior descriptions

1

Questions conventional methods

• Question and challenge the quality of conventional work.  
• Be prepared to try out different solutions and take the new approach.

2

Open to new ideas

• Be open-minded when presented with a new idea, and will not automatically dismiss new ideas.  
• Will accept other solutions when conventional methods do not work.

3

Think out of the box

• Generate varied solutions to problems.  
• Think outside of the box to identify new solutions.  
• Be prepared to look beyond the internal data for solutions.  
• Be innovative and creative when generating solutions.

4

Plan response to change

• Anticipate and respond to external change.  
• Be flexible when faced with external constrains and adapt method and ideas quickly to anticipate changes in the external environment

5

Promote innovative thinking

• Encourage new ideas from others
• Generate and maintain a creative environment amongst the team
• Genuinely value and champion innovation

Competency level

Behavior descriptions

1

Understand order and follow

• Listens, speaks, reads and understands assignment correctly
• Understands and able to follow rules and regulations that concern to the work

2

Pass on, present and exchange information accurately

• Able to explain work and pass on information and news to colleagues and concerned persons accurately, precisely and in time.
• Provide notes and reports as well as present different issues clearly and to meet objectives
• Exchange relating news, information and report the progress of work
• Consistently uses proper grammar and spelling in written communications

• Delivers basic presentations in formal and informal settings

3

Manage difficult communication well

• Be aware of non-verbal communication
• Listen closely to others with the intent to understand message before responding
• Respond to questions in a positive manner without becoming defensive
• Use language that denotes a respect for others
• Express interest and concern by asking questions, checking for understanding and providing feedback
• Deal with conflict in a professional manner

4

Conclude complicated issues and analysis section correctly

• Able to grasp and conclude the important points of what he/she reads, listens, or understand both direct and indirect meaning.
• Able to explain the content of work and complicated issues that can have wide effects by passing on news, information, and policies to others correctly precisely and in time
• Make notes or reports which contain analysis section correctly precisely and clearly
• Promote 2-way communication in the organization

5

Communicate appropriately both inside and outside the company

• Able to explain to others by writing and speaking in a clear and precise way
• Adjust content and style of communication to be appropriate for different group of audiences
• Communicate to executive level in order to get the approval or consensus opinion
• Present reports about important issues of work unit in general

Competency level

Behavior descriptions

1

Cooperate

• Participate willing and share all relevant and useful information with teams
• Act on team decisions, goals and problem resolution
• Actively participate in team discussion and decision-making process.

2

Share team assignments

• Incorporate team goals into daily work and decisions

• Perform an equal share of the work
• Communicate accomplishments and issues to team leader or appropriate team member

3

Get inputs and provide assistance for others

• Genuinely value the opinion of others
• Be willing to learn from others
• Recognizes the diversity and value of individual team member contribution
• Assists others in accomplishing team and individual objectives

• Help team members become productive by proactively sharing knowledge.

• Identify and presents potential problems and solutions

4

Encourage others

• Encourage others and publicly recognize others who have performed well
• Encourage others to contribute ideas and work toward meeting team goals
• Speak positively of team and show trust and respect for other team members and their ability to contribute
• Gives positive and constructive feedback to others
• Recognize the accomplishments of individual team members
• Encourage equal participation and openness from all team members
• Generate commitment from various team members

5

Build team spirit

• Facilitate and improve team processes    
• Coach and guide team to attain results.
• Resolve team conflicts and promote team’s reputation.
• Create process for sharing important information within and outside of team
• Share knowledge of the big picture to help team understand their role.
• Align team activities with company goals.
• Foster teamwork between organizational entities and resolve conflict between teams
• Inspire and motivate the team to higher levels of performance.