Customer Satisfaction Towards Bsnl Services

Communication plays a vital role in human society by helping mankind to interact with others. It is an essential tool for the development of civilization. " Communication is the sum of all things one person does when he wants to create understanding in the mind of another. It is the bridge of the meaning. It involves systematic and continuous process of telling, listening and understanding". Which means common. It refers to the various means or media of transmitting information from one individual to another or one place to other, civilization started as men started communication. This feature differentiated him from his fellow animals. In olden days communication is one to one, announcements in the open yard by Royal messengers, fire signals, flags and the like. The following model depicts the communication process explaining person communicates his thoughts to another person with a view to his thoughts.

In our contemporary social system, communication plays an important role in every part of our life especially in education, business, career, politics and the like communication helps in creating, building and developing relationship and business value through several media in communication such as to race interaction, Mails, Telephone, Mobile, Internet and the like.

In the present day world, the information technologies have been successful in building superhighway for communication knowledge is supposed to be the power- generating force. Communication technologies are found contributing substantially to the development processes.

In management, communication acts as a lever spring. The accomplishment of organizational goals is found possible through the vehicles of communication. This is due to the fact that communication encapsulates multidimensional information, such as emerging trends in the business environment, mounting intensity of competition, inventions and innovations is the process of technological