Fab Sweets - Issues and Analysis

CASE ANALYSIS: FAB SWEETS LIMITED

TABLE OF CONTENTS

INTRODUCTON        2                                              

PROBLEM I        2

Issues and Analysis        2

Alternate Solutions and Evaluation        5

PROBLEM II        6

Issues and Analysis        6

Alternate Solutions        7

Evaluation and Recommendation        9

CONCLUSION        10

APENDICES        11

INTRODUCTION

FAB Sweets Limited is a medium-sized and successful manufacturer of high quality candies in north of England. The major problems in FAB Company are the low levels of job satisfaction and motivation, conflicts between groups and the job stress on operational level staffs. The company’s problems will be discussed in this report with reasonable solutions to manage the causes of the problems. Managers should take the employees’ decisions into consideration, provide them with the necessary work conditions, fix the interpersonal relations between the supervisors and operators, and organize a compatible schedule for the producing and packing rooms.

PROBLEM I: Job satisfaction and Performance

Issues and Analysis

Job satisfaction is an attitude that refers to employees’ liking/disliking of various factors in their immediate work environment. In the FAB sweets limited company, the main problems were: high level of labor turnover and decreased job performance. Employees were considered as robots that should perform their tasks without interacting with the management. The men in production always complained about their boring and repetitive jobs, of which some jobs, were harder than the others since they required strong physical capabilities. Employees were mad since the managers did not recognize their extra efforts financially. The employees’ decision were not taken into consideration, they did not even have a word in the decision-making. Unfortunately, the manager only focused on the processing of batches and ignored the problems in the packing room.

All the production’s supervisor could think about was increasing the pace of production to an impossible extent. Employees were not able to work properly under too much pressure, which is normal. Another problem is that employees did not receive feedback on their performance. How would the employees know if they are doing better or not? It is the managers’ responsibilities to give their employees feedback about their production and give them advice on how to do a better job. The policy of the FAB sweets limited was that employees should be able to perform all the skills for all the lines to be paid the highest salary rate. In practice, employees use one or two of their skills at max within the HB department so their other skills decayed through time because of disusing them. The employees did not have the chance to use all the skills they have trained for in the training programs. Consequently, the grading system was in direct conflict with the rigidity of task allocation so the employees were dissatisfied.