Fault Rectification Process of Suntel Limited

Fault Rectification Process of Suntel Limited

Individual Assignment

By

W. D. L. S. Weerasekera (2009/MBA/WE/53)

Semester II – First half

2010 August

Course        :        MBA 538 – Operations Management

Lecturer(s)        :        Dr. Chandana Perera

                                Mr. Mohamed Naeem

Postgraduate and Mid-Career Development Unit

Faculty of Management and Finance

University of Colombo

Table of Contents

Executive Summary        

1.        Suntel Limited        

1.1.        Organization Introduction        

1.2.        Technology Review        

1.3.        Network Deployment        

1.4.        Fault rectification        

2.        Competitive priorities        

2.1.        Cost        

2.2.        Quality        

2.3.        Delivery        

2.4.        Flexibility        

2.5.        Service        

3.        Operation and Management Tools (OM Tools)        

3.1.        Material Requirement Planning (MRP)        

3.2.        Improvement from OM Tools        

4.        Reference        

Executive Summary

Suntel, Ltd. provides telecommunications services in Sri Lanka. The company offers voice and data solutions, virtual private network solutions, IP solutions, managed services, Web development services, workflow and Intranet solutions, short message services, interactive voice response services, and high-speed Internet access services. It serves enterprise, small office/home office, and residential customers.