Interview Questions Case

1. Give an example when you solved a problem and what steps do you follow to study a problem before making a decision?

Most preferred response:

• The interviewee should demonstrate a plan of action including following steps

1. Define the problem to be solved and decision to be made.
2. Gather the necessary information.
3. List all possible choices. 
4. Consider possible outcomes for each choice.
5.  Identify the possible reasons for the problem along with their respective probabilities.
6. Identify the possible solutions for the problem and identify their impact on the business 
7. From the possible solutions, choose the best one.

• The answer was properly formulated and followed STAR (Situation Task Action Results) format.
• The interviewee gave an relevant and detailed example portraying high levels of planning, organizing and decision making skills.

Neutral response:

• The interviewee’s response was satisfactory but not detailed
• Intermediate level of planning and organizational skills displayed though the response
• The response did not follow the STAR (situation, task, action, result) completely

Least preferred response:

• The interviewee exhibits poor planning and decision-making skills
• Gives irrelevant examples i.e starts narrating stories with no clear connection to the question.
• Shows negative behavioral traits such as anxiety, panic and chaos while facing a problem.
• The response was not organized and did not reflect Situation, Task, Action and Result.

1. Tell me about a time when a co-worker was not doing their fair share of work. How did you handle the situation?

Most preferred response:

• The interviewee should demonstrate high level of self-control and professionalism.
• Try to resolve the conflict on personal level without creating a scene
•  Be able to cope with the differences between different individuals and respect their values
• Assess the situation and act professionally

• Bring in the supervisor when situation goes out hand
• Gives relevant example that clearly shows how professionally the situation was handled.

Neutral response:

• The response was short and precise.
• Related to the situation but did not provide much detail
• Popper steps were taken to handle the situation but did not explain much about the interviewee’s personal behavior

Least preferred response:

• The interviewee displays ill behavior and poor management of the situation.
• Brings in the supervisor without talking to the co-worker first on a personal level
• Displays unprofessional attitude and takes decision based on personal emotions
• Gives irrelevant examples.