Ldr 531 - Motivation Plan

Motivation Plan

Anna Patz

LDR 531

August 17, 2015

Brent Smith

Motivation Plan

             In the business world there’s a diverse workforce and each employee has specific motivations and emotions. An effective manager understands the challenges involved in creating a place of work that merges the staff’s motivation, satisfaction, and performance into a unified and effective organization. A leader needs to develop a plan that includes those things. This paper will include information regarding my mentor, the type of organization he works for, the department he works in, and his job description. A plan to increase the motivation, satisfaction, and performance of my team members will be included. There will be an analysis of different attitudes, personalities, emotions, and values of my team. These attributes can be used to positively influence behavior.

Motivation’s Affect

        It is important to have a clear understanding of the affect that motivation has on driving team performance. This is an advantage that makes most teams successful. A level of action also needs to take place in order to discover the level of satisfaction. Job satisfaction shows how committed the team is on goal completion. Measuring team performance is essential to see what provisions need to be taken for improvement.

         Success of any team depends on its members to have a positive affect towards each other. If a member of a team has a negative attitude, it affects the performance of whole team. Creating a joint effort can be a challenging job. Every member is relying on each other to perform his or her task to accomplish the team’s goals.

My Mentor

          My mentor, Henry, held many jobs before he retired but for this paper we discussed just one. He was Manager of Business and Community Development for East Central Energy in Brahm, MN. He had 7 team members that worked for him and that department handled mainly businesses and schools, which accounted for 30 to 40 percent of the company’s sales.

        Each team member had a list of customers and they helped them meet their energy needs through cutting edge technology, sometimes offered low interest loans or grants, and helped them use energy wisely.

       Henry said it could be challenging keeping an eye on everyone to make sure the customers’ needs were being met. But they did have an outside company take customer service surveys and had weekly check-ins with his team, did spot checks with customers.

      After making a hiring mistake he believes in hiring someone based on a positive attitude and then training them if need be. To keep his team motivated he held monthly informal lunch meetings. This allowed them to communicate problems or ideas they may have and for him to inform them of anything new going on within the company. These things allowed the company to keep a high level of employee and customer satisfaction.