London Traffic Jam

Summary:

Big cities traffic is never good, and London downtown area's traffic is unbelievable. People waste a lot of time in the traffic jams every day. The government decided to use the information technology to help the city to control the situation. It decided to use 699 cameras at 203 sites in the 8 square miles in the city. This is a very challenges projects because the project has a very limited time, there is no other successful case to follow, and a political risk was really high, a new transit authority working under a new mayor faced the challenge of integrating new technologies.

London government decided to outsource the element for what they need, they divided the projects to five parts: (1) the camera component; (2) the image store component that collected images, convert them to the license numbers and condensed the images. (3) the telecommunications links between the cameras and the image stores. (4) the customer services part, including the ability to pay in different way (phone, web, mail.) (5) an extensive network of retail outlet kiosks and gas station that people can pay the toll.

The Capita win the bid and the project in the end is a big success. The traffic drop by 20%, it improve the journey time by 5%. The expected revenue in ten years is 2.2 billion. The success is attribute to the following three reasons: (1) one of the changes is to provide an option for motorists to pay tolls through the SMS text messages. (2) Capita's deliverables were spread out over a manageable time scale. (3) The strong support from important political leaders.

Answer:

It is a very big and complexity project. This project is about the entire London's traffic and has almost 700 cameras at 203 sites in 8 square miles. This project need a lot of technology and also the integrate between the five "packages." It is a big and complex projects because