Measurement Improvement Matrix

It can be difficult to decide which improvements and measures to focus on or to include in employee/business scorecards. The Measurement and Improvement Priorities Matrix (Figure 1) eliminates much of the bias surrounding prioritization decisions. Those filling out the matrix are required to weight the importance of certain criteria or aspects of the business and then assess how well each improvement or measurement option supports those criteria. The initiatives or measures with the greatest potential impact on the highest priority business objectives will have the top scores and be prioritized for pursuit or inclusion.

The matrix separates the items that align with strategic goals from those that are simply "good ideas." When used to assess potential improvements, the matrix helps decision makers determine which improvements should be addressed first and allocate resources according to the initiatives that will have the greatest impact on achieving business objectives. When used to assess measures, the matrix can help pare down the measures included on reports to leadership and other employees. It can be completed based on what the biggest priorities are for the different recipients of the scorecards and their specific work goals. To use the matrix:

The matrix separates the items that align with strategic goals from those that are simply "good ideas." When used to assess potential improvements, the matrix helps decision makers determine which improvements should be addressed first and allocate resources according to the initiatives that will have the greatest impact on achieving business objectives. When used to assess measures, the matrix can help pare down the measures included on reports to leadership and other employees. It can be completed based on what the biggest priorities are for the different recipients of the scorecards and their specific work goals. To use the matrix: