Mgmt 300 - Midterm - Principles of Management

Fall 2015 Mid-Term Principles of Management

Principles of Management MGMT – 300

1.  Management is the attainment of organizational goals in an effective and efficient manner through _____________________, ____________________, ______________________ and __________________________ organizational resources.

1. Planning, leading delegating and controlling
2. Analyzing, planning, controlling, and organizing
3. Planning, organizing, leading, and controlling
4. Planning, consulting, analyzing and producing

2. In vertical management types, which managers are responsible for production of goods and services:      

a) General Managers

b) Middle Managers

c) First-Line Managers

d) Top Managers

3.  Technical skills become more important than human and conceptual skills as managers move up the hierarchy of the organization.

        a) True

        b) False

4.  The most important findings from the Hawthorne Studies were that:

        a) Employees perform better when paid higher than industry standards

b) Employees perform better when working in soft light

c)  Employees perform better when they are provided regular feedback

d) Employees perform better when managers treat them in a more positive manner.

5. Employee involvement, focus on the customer, managing the supply chain and continuous improvement are the four key elements of Total Quality Management (TQM).

a) True

b) False

6.  A ____merger_____________________________________ occurs when two or more organizations combine to become one where as a joint venture involves a strategic alliance or program by two or more organizations.

7. Disney uses the __slogan________ , “The happiest place on earth” as a way to convey special meaning to employees.  

1. Story
2. Slogan
3. Catch Phrase
4. Symbol

8. The _______________   culture is a results-oriented culture that values competiveness, aggressiveness, personal initiative, cost cutting and willingness to work long and hard hours.

1. Optimum
2. Efficiency driven
3. Achievement
4. Consistency

9. A _________    mindset can be defined as the ability of managers to appreciate and influence individuals, groups, organizations, and systems that represent different social, cultural, political, institutional, intellectual and psychological characteristics.

        a) Bureaucratic  

        b) Reverse Discrimination

        c) Global

        d) Nationalistic

10. Ethnocentric companies have a tendency to accept ethnic groups from other countries as being just as equal and as intelligent as people from their own country.