Online Ticketing

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SKILL

Can you demonstrate this skill? Yes/No

If ‘yes’ summarise how and where you achieved it

If ‘no’ what steps can you take to develop this skill?

Priority of skill development

1= very important

2= quite important

3= not important

Communication (speaking)

No

Communication is part of my weakness, mainly when delivering presentation in class. In order to improve, I need to practice more

2

Communication (written)

No

Read a lot of English magazine/newspaper/blogs, watch English movie, and buy some books and do some exercises.

2

Commercial Awareness

No

Engage myself in various of business commercial event, entrepreneurship talk, read business news. E.g, Financial daily, The Edge, CNN, BBC, etc

2

Cultural Sensitivity

Yes

Knowing a lot of friends from different countries makes me learn their cultural and what are their behaviour.

2

Customer Focus

Yes

Giving information and delivering a good hospitality to the customers whenever they need it. For example, parents inquiry regarding their children performance at school.

1

Data Handling

Yes

Private and confidential information should be kept from exposing to others without the consent from our boss/employer. It is my responsibility to ensure all this information being store safely.  

2

Decision Making

Yes

Make decision based on the final results during group work. E.g, group assignment

2

Enterprising

No

Engage myself participating in any events, activities organized by school or department.

2

Flexibility

No

I need to plan my time accordingly during my studies so that I could ensure my study is balance with my work and life.

1

Initiative

Yes

Doing job at workplace is part of my initiative where I set my schedule to do the task in a timely manner

2

Interpersonal Skills

No

Improve myself in various aspects, in terms of verbal communication,  problem solving, decision making, self - confidence,

2

Leadership/Management of Others

Yes

Taking responsibility as a leader is quite challenging as I have to manage and control my team to do own task. I have been a leader for my group assignment for several times during diploma and degree.

2

Networking

Yes

Communicate with team mates/colleague using application such as WhatsApp, Facebook, Instagram, Google Drive are the examples of how networking connect the people within the institution/organization.

1

Organisational Adaptability

Yes

Work in a new organisation required time to adapt the new environment. I manage to persisted facing of unexpected difficulties, and dealing with changing priorities and workloads

2

Project Management

No

Involve myself to participate in any project organize by school/department or in my MBA program.

3

Problem Solving and Analytical Skills

No

Participate in any talk relates to problem solving and thinking critically might help in improving the skills.

2

Responsibility

Yes

Either in work or in class, I understand that it is my responsibility to do the task that assign from my boss / lecturer which need to complete in a certain period of time.

1

Teamworking

Yes

I have been working as a team with my colleagues when we have activities or events that being conducted by our department. For example: Parent-Lecturer Day, Award Ceremony, Chinese New Year Event, etc.

2

Time Management

No

In order to have good time management, I need to plan wisely how I want to ensure my task can be done in a timely manner.

2

Other

SKILL

Can you demonstrate this skill? Yes/No

If ‘yes’ summarise how and where you achieved it

If ‘no’ what steps can you take to develop this skill?

Priority of skill development

1= very important

2= quite important

3= not important

Communication (speaking)

Communication (written)

Commercial Awareness

Cultural Sensitivity

Customer Focus

Data Handling

Decision Making

Enterprising

Flexibility

Initiative

Interpersonal Skills

Leadership/Management of Others

Networking

Organisational Adaptability

Project Management

Problem Solving and Analytical Skills

Responsibility

Teamworking

Time Management

Other

What are my development

objectives?

Priority

What activities do I need to undertake to achieve my objectives?

What support/resources do I need to achieve my objectives?

Target date for achieving my objectives

Actual date of achieving my objectives

Master class

High

Either in work environment

Lib, website

Few years later, few months

Review Date:

What are my development

objectives?

Priority

What activities do I need to undertake to achieve my objectives?

What support/resources do I need to achieve my objectives?

Target date for achieving my objectives

Actual date of achieving my objectives

At least 4 points

Did you achieve

Review Date: