Role of Effective Communication in the Workplace

THE ROLE OF EFFECTIVE COMMUNICATION IN THE WORKPLACE

I. INTRODUCTION

What is communication?

It is the exchange of thought, messages or information through speech, signals, writing or behavior. It requires a sender, a message and a recipient. (Chong, 2014)

What is an ‘effective communication’?

It is considered an effective communication if the sender gets what he requires from the recipient. (Chong, 2014)

Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships. By learning these effective communication skills, you can better connect with other people. (HELPGUIDE.org, n.d.)

What is the difference between Communication and Effective Communication?

Communication is a two way process where the speaker says something and the listener receives something. However, effective communication ensures that the recipient gets just the message that the sender intends to give. (DifferenceBetween.com, 2012)

1.1 The Role of Correct Grammar in Communications

English is the language of business. It is important to know how to communicate well in that language. As early as primary school, students are taught how to read, write, spell and construct sentences in English.

Misunderstanding is the most common cause of problems. If the recipient did not understand clearly the sender’s message this may cause conflicts. In order to be globally competitive in the field of business, one must learn how to communicate well in English.

Incorrect grammar is the also a cause of misunderstanding or even misinterpretation. It is when the speaker has not been able to express his or her feelings properly. What if does not what he meant? Then there might be chaos on the workplace.

When writing business letters, if the sender committed a mistake in his or her grammar, this will affect his or her reputation. It will give the recipient the impression that he or she is not highly educated. If you work in a company, you carry their image as a whole. So if you committed a mistake in grammar, this will affect the whole company as well. Committing grammatical errors affect one’s credibility. People will conclude that this person is capable of committing mistakes not only in grammar. Therefore, they will not trust this person to handle more important matters.

Sometimes,