Service Blue Printing on Daewoo Bus Service

Contents

1.        Service Blueprinting        

1.1        Blueprint Components:        

2.        Introduction of Daewoo Pakistan        

2.1        Daewoo Express        

2.2        Express Bus Service        

3        Blueprinting of Daewoo Express        

3.1        Case 1: Without Any Advance Booking/Reservation and With Luggage        

3.1.1        Arrival at Terminal:        

3.1.2        Pass through security protocol (Walk-Thru gate)        

3.1.3        Go inside the Facility        

3.1.4        Withdraw Cash        

3.1.5        Get Token on Chance Availability Of Seat:        

3.1.6        Wait for Announcement:        

3.1.7        After Announcement Waiting For Turn:        

3.1.8        After Successful Attaining Of Ticket Go To Bus Bay:        

3.1.9        Gives Luggage To Luggage In Charge Collect Token:        

3.1.10        Pass through Security Clearance for Boarding:        

3.1.11 _        Journey        

3.1.12        Sahiwal Stop:        

3.1.13         Bahawalnagar Terminal:        

3.2        Case 2: Without Any Advance Booking/Reservation and Without Luggage