The Pizza Connection

CASE : The Pizza Connection

Question 1 : Reconfigure the layout shown in Exhibit 1 to respond to customer’s demands for speed and convenience.

[pic 1]

Question 2 : Explain how your new layout addresses the issues that Mike Trautman identified.

First I put two cashier instead of one. The first one will be dedicated to the carry-out customers. As you can see I decided to put a kind of drive-in. In deed, the customer which called beforehand will be able to take their orders and pay directly from their cars. Also customer who would like to order in person to carry-out can go to the same cashier. When the order is ready their number will appear on a screen and they will be able to get it. The second cashier will take care of the dine-in customers. However they will be able to pay their bill to a waitress directly. That way  both « kind of customers » will not have to wait in line to pay, it is easier, faster and more convenient for them.

Furthermore the tables are movable which allow the staff to make arrangement for certain occasion like birthdays or else. Moreover, there is the possibily for the customer to ask for baloons and all kind of decoration. We can also notice that there are more space in the middle where so games can be played. So there is more options for customers to spend a good time in Pizza connection.

This is how my new layout addresses the issues Mike Traumna identified.

Question 3 : How can the effectiveness of this new layout be measured ?

We can measured the effectiveness of the new layout by the increase of the demands to host any kind of party like birthday, soccer teams party or else…  We could also count the number of new customers for both services (carry-out and dine-in) or the number of pizza made. We can also ask customers to fill in a quiz and we will know for sure if the new layout answered the previous demand and if there are any new problems to solve. All of these ideas will help us know if the new layout works or not.