Hiring Process on Hotels

Hiring Process on Hotels

Cornerstone International Community College

When hotels are looking to hire, not only they need to be sure that their potential employees are going to be valuable member of their team, but need to be sure that they can trust them with their guests all times. Today, on the hospitality industry, hotels are one of the workplace more attractive when people are searching for job because, typically work in a hotel means work in an international environment, with huge benefits perhaps with the great possibility for professional growth. Hotels in general, believe in promoting from within, in employee growth and development.

Currently techniques Selection of staff need to be more subjective and more refined: determining the requirements of human resources, increasing the most effective sources to cleave suitable candidates, assessing physical and mental potential applicants and his ability to work him, using a number of techniques such as interview, the psychometric tests and medical examinations etc.

Usually when hotels have an employee requirement, they follow few procedures to find the suitable person for the job who is the one that has experience, attitude and professional training for each particular position; it is also an honest employee with ethical conduct.

Firstly, it is important to have a complete job description for the position applicants are looking to fill. This will help prioritize certain skills necessary for the job, and the industry specific qualities the hotel would like to see in potential candidates. This is especially beneficial when posting online. With a large amount of responses, the hotel wants to be sure they are assessing not just basic job skills, but those that pertain to the hospitality industry. Generally, the job description is divided into six parts: purpose of the role, key areas of responsibility & duties, competencies, scope of responsibility &complexity, minimum qualifications &skill requirements and additional skills and performance behavior. The purpose of each role is the summary of the position. Responsibilities & duties depend on the position. For example, for the front desk agent it is to provide superior customer service and administrative support to the front office. Meanwhile, the regional executive chef should be focus on developing culinary.

These role profiles are one of the most essential documents for the work of the Human Resources Manager on the hotels. They are used not only in hiring and training, but also in employee development and career growth.

Continuing with hiring procedures, each position requires a documented Recruitment Plan which is approved by the organizational unit. A carefully structured recruitment plan maps out the strategy for attracting and hiring the best qualified candidate and helps to ensure an applicant pool which includes women and underrepresented groups including veterans and individuals with disabilities. In addition to the position’s placement goals the plan contains advertising channels to be used to achieve those goals. The recruitment plan is typically developed by the hiring manager in conjunction with the Departmental HR Coordinator.