Case Study for Abc Inc

Case Study for ABC, Inc

The recruitment process "you recruit superior employees who develop their knowledge, skills, and abilities preparing them for advancement or promotion into ever more challenging roles" (Heathfield, 2011, para. 1). This case analysis will examine the issues found in a recruiting process made by Carl Robins. Moreover, due to the lack of training provided to Carl Robbins, he could not successfully complete his job. The main problem in this particular situation with Carl is not one of competence or capability, but rather an issue with adjusting him to his new position. Carl had only worked six months and may not have been trained or properly prepared for his new job as recruiter. In addition, the stress of an unfamiliar duty, an easy situation turned into a problem before he knew it.

Background

Carl Robins, a new campus recruiter for ABC, Inc., conducted his first recruitment process. He hired 15 new recruits to work for Monica Carrolls, the operations supervisor for ABC, Inc. The new employees will start work in July. Carl scheduled the new hire orientation brief for June 15. Without any prior experience hiring, Carl was put in a challenging position that required the use of critical thinking for him to accomplish his mission. His responsibilities were to collect new hire information, schedule training, plan an orientation brief, and schedule appointments to the clinic for mandatory drug screening. Carl agreed he was prepared for the orientation on June 15, therefore turning down potential help he could have received from Monica. With only two weeks left until the planned orientation brief, Carl has to make sure everything is in order and finalize his plans.

Shortly, after Memorial Day, Carl reviewed all new trainees' files and found most of them to be incomplete missing transcripts and other paperwork. Additionally, Carl noticed the trainees' had not been sent to the clinic for the mandatory drug screen. He also realized that he had only three copies of the orientation manual and all were missing pages. Last, Joe already reserved the conference room that he had planned to use for the orientation, for computer training for the entire month of June.

Key Issues

The main issues that Carl faces are his inexperience as a new recruiter, too much responsibility, and his management skills. The most important management skill that Carl needs to develop is organizing. "Organizing is assembling the resources needed to complete the job and coordinating employees and tasks for maximum success" (Bateman & Snell, 2009, p. 33). This can make or break a business. In addition, the case showed little of the planning process and the majority of the decisions involving the new hire process were left incomplete. The key problems that Carl must accomplish to