Digital Project Manager

Professor Welsh

MGT3120

9/17/13

Interview with Anonymous:

• Digital Project Manager/Webmaster

• Director of marketing and IT

I. What are the three characteristics of a great manager?

I think the most important characteristic of a good manager is communication, I think that communication is essential for survival and success in whatever it is that you do whether it is managing people or managing systems. So three important terms: Number one is communications. Second one is flexibility, you need to have the ability to understand that when working with others we all come at it from a different perspective. You have to be very respectful of other peoples takes on things, so flexibility is very important. Consistency is the third term, I think that when you are consistent, whether it is how you communicate or how you go through a process, it sends a message that you have stability in your management style and confidence in your management style, and I think that will get you a lot of respect from other people.

a. When you encounter people that are difficult to manage, what would you do in that situation. Or how have you handled that in the past?

That’s a good question, the most important thing when dealing with difficult people, if the difficulty is related to something personal about them that they are bringing to the table or if there is a real fundamental difference in how you look at things in the work place. And I think that having the ability to distinguish between these two problems is important because managing them required different techniques. If it’s just that you disagree fundamentally, then it’s best to have a conversation about where the conflict is where it’s coming from and how you can best resolve it. If it’s something external and not related to the work place, maybe it’s someone going through a hard time, then, I think that it’s opening the floor to have a conversation. There is always a way you can be helpful in expediting a person getting through this process so that you can all get on the same page and be successful in what