Golbaltech Role Play Reflection Paper

GolbalTech Role Play Reflection Paper

1) Describe the challenges the leader(s) in your exercise faced.

Pat Shepherd faced the challenges of people resistant to change.

a. Dana Paulson: inherent dislike of the new direction, as he expected to be promoted to Sr Project Manager, and was disappointed by Shepherd's appointment.

b. Terry Singh: he didn't truly understand the meaning of change. He thought Global Tech was sacrificing its core value.

c. Jordan Sanchez: He didn't trust the Pat and he felt Shepherd often seemed frustrated with the group.

2) Describe what you saw the leader(s) do that was effective or that didn't work and why.

Pat took several effective methods to help people accept and manage the change.

E-P:

a. Provide business development training, that better prepared employees for new mindset

b. Provide mentor: help employee fully understand why change is critical for future success

P-O

a. Negotiation: when Dana was strongly resistant to any suggestion from Pat, Pat tried to clarify the situation and provide resources to Dana.

3) Suggest what you would have tried to do in that situation to be effective if you were in the leader role.

E-P:

a. I will ask Jordan's opinion instead of letting him be quiet. Obviously he saw the root cause of problems.

b. I will clarify the employee's role and