Joy Luck Club

Working in the airline industry is like no other industry, but it also is not as glamorous as everyone think it is either. Airline industry are macro management, where one manager to hundreds of employees. Everything in the Airline industry are done by modern technology, from set, check schedule from computer, CEO have announcements are emailed out to all the employees, any incidents that will need paper work will filled online as well, this is an organization that does not need face to face time.

“ Delta Air Lines serves more than 160 million customers each year. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 356 destinations in 65 countries on six continents. Headquartered in Atlanta, Delta employs more than 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry’s leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline’s service includes the SkyMiles frequent flier program, the world’s largest airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $2 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground.”(delta.com)

“Organizational culture is generally written about as if it were gender neutral . . . [However] the gendered nature of organizational culture is demonstrated daily by a multitude of differences and differentiations predicated on gender, for instance, job segregation, pay, promotion and status.” “Studying the culture of an organization over time, however, brings with it a number of unique problems, not least of which is the question of what constitutes a particular organization.”(Mills, A. J. 2002)

Before I was working for Delta base in Detroit, MI since July 2007, I didn’t know what I got myself into, all I knew was I wanted to travel all over the world and get pay for. It seemed like a fun glamorous job to have. I remember seeing the flight attendants on TV, dress in their uniform, walking thru the airport head held high, I thought to myself I wanted to be just like them and have everyone looking at me walking thru the airport. Of course not until I got thru my 9 weeks of training then to find out how wrong I was about how the airline industry are now. In my training class, there were men and women, young and old, tall and short, all different sizes, because there is no discrimination law in America to protect the people, as long as they are qualify and pass