Service Excellence Free Term Papers
Last update: December 2, 2015-
Securing Computer Networks Against Distributed Denial of Service (ddos) Attacks
Securing Computer Networks against Distributed Denial of Service (DDoS) Attacks "85 percent of respondents detected computer security breaches within the last 12 months, up 42% from 1996." —Annual Computer Security Institute and FBI Survey, 2001 Although the quote and the contents of this report is now fairly dated, the rise of Denial of Service (DoS) and Distributed Denial of Service (DDoS) attacks has risen consistently over time however they aren't a new phenomenon. There are
Rating:Essay Length: 2,737 Words / 11 PagesSubmitted: February 19, 2012 -
McBride Financial Services: Risk Assessment
McBride Financial Services: Risk Assessment Hugh McBride has requested a risk analysis for the city of Boise, Idaho with the intention of setting up an office for McBride Financial Services. This analysis will help the organization decide if Boise is the right city to place an office based on the inherent internal and external risks. The analysis will include research of the city that will include local crime statistics and topological information. The severity of
Rating:Essay Length: 1,357 Words / 6 PagesSubmitted: February 26, 2012 -
Analysis of Marketing Trends in Quick Service Restaurants Between A1 and B2 Grade Cities
Analysis of marketing trends in quick service restaurants between A1 and B2 grade cities Sakshi Bhambhu, Akul Yadav Abstract:Marketing trends is a novel manifestation of something that has unlocked or serviced an existing (and hardly ever changing) consumer need, desire, want, or value. The focus of this study is on searching the parameters that are influencing the marketing trends in the two cities. Then through these basic things we can also find out the basic
Rating:Essay Length: 2,262 Words / 10 PagesSubmitted: February 27, 2012 -
Courier Service
RESEARCH TITLE: Selection of Courier Service Provider: a customer's perspective I am student from UCSI University, B.A. (Hons) Logistics Management who is taking the subject; Independent Project B is conducting a survey on "Selection of Courier Service Provider: a customer's perspective". The purpose of this study is to discover the relationship among customer satisfaction and service quality on courier service provider from customer perspective. The research objectives are: 1. To discover the relationship among customer
Rating:Essay Length: 646 Words / 3 PagesSubmitted: February 28, 2012 -
Product/service Positioning
Product/ Service positioning is creating a unique, consistent and recognized customers perception about a company offering and image. The customer believes about a company’s product value, features, and benefits that also is Product/Service positioning. It based on customer experiences and evidence rather than awareness created by advertising or promotion. A company wants to success in market that have to understanding their customers by using evaluate competing marketing programs and make purchase decisions. It may be
Rating:Essay Length: 381 Words / 2 PagesSubmitted: February 29, 2012 -
Full Service Agency
Introduction to Advertising - mass media. Q9) Advantages and disadvantages of FSAs. Answer: FSAs (Full Service Agency) are those which engage in virtually all facets of the advertising process, typically including account management, market research, creative design, administrative tasks, planning, production and media buying. Advantages 1. One-stop shop • The client has to only worry about managing a relationship with one main agency of his choice vs. multiple agencies. • The agency handles the client's
Rating:Essay Length: 298 Words / 2 PagesSubmitted: February 29, 2012 -
Quality Metal Service Center Strategic Objectives
Management Control Systems Professor Bob Madden March 3rd, 2011 Case 7-3: Quality Metal Service Center Matt Stone (200706221) Bradley Morrison (200606309) Quality Metal Service Center is a metal distributor, which sells to smaller users of metal products than the big manufacturer/suppliers such as Bethlehem, Crucible, etc. To be competitive they must have shorter lead time and all around better customer service to cover the extra cost of small lot sales and make their product worthwhile
Rating:Essay Length: 881 Words / 4 PagesSubmitted: March 2, 2012 -
Toward E-Banking Services
Toward E-Banking Services "Yes, For E-Banking Services" Importance of the Study: Bahraini banks are one of the best Gulf banks that employed modern technology in the service of customers years ago and have invested huge sums of money for the settlement of advanced technologies in the field of banking services. Banks are experiencing a revolution in the banking business; banks are shifting from traditional to electronic banks, which rely on Information Technology and Communications. This
Rating:Essay Length: 1,699 Words / 7 PagesSubmitted: March 7, 2012 -
Contract of Service Vs Contract for Service
INTRODUCTION Businesses exist with the primary view of making a profit and thus returning value to its shareholders. It is therefore not surprising that once the profit base of the business is undermined or threatened that steps will be introduced to stem the loss in profits by the business. If an analysis is conducted and the findings indicate that the proportionately high cost of conducting business can be attributed to the local environment or to
Rating:Essay Length: 2,655 Words / 11 PagesSubmitted: March 7, 2012 -
Massachusetts Financial Services
Summary/Recommendation Massachusetts Financial Services’ compensation plan is not compatible with the hedge fund business. Massachusetts Financial Services (MFS) is America’s oldest mutual fund company, who adopts a subjective-evaluation-based compensation policy and faces problem to apply the compensation plan to their hedge fund business. Supporting Argument MFS fails to attract and retain its hedge fund managers because of the current reward system. Hedge fund usually generates much higher profits than mutual fund, with higher risk accompanied.
Rating:Essay Length: 449 Words / 2 PagesSubmitted: March 12, 2012 -
The Role of Service and Sales Skills in Customer Retention
THE ROLE OF SERVICE AND SALES SKILLS IN CUSTOMER RETENTION This research examined whether specific service and sales skills could improve customer retention rates. A literature review was conducted to examine the following issues: (1) whether customer retention rates could be improved by attempting to resell customers who wished to cancel their accounts or stop services; (2) service quality factors that have been shown to contribute to customer retention; (3) behaviors and skills that have
Rating:Essay Length: 3,365 Words / 14 PagesSubmitted: March 17, 2012 -
The Influence of Service Brand Equity Within the Fast Food Industry in the Potchefstroom Region
The influence of service brand equity within the fast food industry in the Potchefstroom region. There are mainly two reasons for doing a study on service brand equity. The first reason is the financial based motivation to estimate the value of perceived quality within service brand equity. The second reason is for marketing from a customer’s perspective to understand the relationship between perceived quality and brand awareness that builds up brand equity. The problem within
Rating:Essay Length: 327 Words / 2 PagesSubmitted: March 18, 2012 -
Self-Service Technology
1.0 Introduction One of the most important facets in any business today is the concept of efficiency. In order to achieve this elusive abstraction, it has become common practice for firms to cut down on their operating cost and time consuming activities in order to maximise resources and work towards achieving economies of scale. The retail industry is a customer-driven industry where customer service is one of the most important ways of creating and having
Rating:Essay Length: 2,552 Words / 11 PagesSubmitted: March 22, 2012 -
Example of Executive Summary for Courier Service
Speed Courier Private Limited is a Courier based service company servicing within Indian borders to Corporates and non-corporate customers. Speed Couriers Pvt. Ltd can transport documents and small parcels to clients and other firms. Corporates like Insurance companies and financial institutions are the primary groups of customers and only one targeted. Speed Courier Pvt. Ltd will offer reliability and industry insights to many business firms enabling Speed Couriers to provide superior service relative to current
Rating:Essay Length: 448 Words / 2 PagesSubmitted: April 1, 2012 -
An Excellent Otis
1. Business Context/Key Business Drivers OTIS Elevator was founded in 1853 by Elisha Graves. The multinational company is specialized in elevators, escalators and the maintenance of both. The subsidiary of UTC became a worldwide leader and some main competitors are Hitachi, Kinetek, KONE and Schindler. Today the company is trying to switch from a manufacturing company to a service company and even become “the recognized leader in service excellence among all companies worldwide” The main
Rating:Essay Length: 942 Words / 4 PagesSubmitted: April 8, 2012 -
Acct 801 - Executive Case Analysis for Automation Consulting Services
(William) Weiming Zhou ACCT 801 04/01/2012 Executive Case Analysis for Automation Consulting Services Part I Management Control System In general, organizations manage their control systems in an effective way that the benefits of innovation and creativity are not achieved with the expense of control. However, ACS has encountered several challenges by failing to apply an adequate management control system. The organization should modify its management control system in terms of the four levels of control:
Rating:Essay Length: 918 Words / 4 PagesSubmitted: April 16, 2012 -
The West Coast University Student Health Services
West Coast University Student Health Services - Primary Care Clinic • The West Coast University Student Health Services • Student Health Service (SHS) It's a service that serves medical needs of 34.700 students of the West Coast University (WCU). The undergraduate students are required to be enrolled in the medical plan, and are about 23.769 students. For graduate students is not required be enrolled, but it is usually chosen. Almost half of the students of
Rating:Essay Length: 1,662 Words / 7 PagesSubmitted: April 18, 2012 -
Training for Excellence at Wegman's Food Market
1. Discuss how training at Wegman’s’ is related to its organizational needs. An effective training system is a set of processes designed to transform organizational inputs into output that meets organizational needs. According to Noe, Hollenbeck, Gerhart & Wright, 2009, “training consists of an organization’s planned efforts to help employees acquire job-related knowledge, skills, abilities and behaviors with the goal of applying these on the job.” Training at Wegman’s’ used the strategic human resource management
Rating:Essay Length: 1,095 Words / 5 PagesSubmitted: April 26, 2012 -
Indian Health Services
Indian Health Services System Overview of Indian Health Service The Indian Health Service (IHS), a federal health system, cares for 2 million of the country's 5.2 million American Indian and Alaska Native people. This system has increasingly focused on innovative uses of health information technology and telemedicine, as well as comprehensive, locally tailored prevention and disease management programs, to promote health equity in a population facing multiple health disparities. Important recent achievements include a reduction
Rating:Essay Length: 4,444 Words / 18 PagesSubmitted: April 30, 2012 -
Measuring Customer Service
Measuring Customer Service Providing a customer-base with excellent service is no easy task for any sized company. This most important aspect of business operations has a considerable amount of authority, which can either make or break the bottom line. Being this, “it’s somewhat astonishing that customer service is rarely mentioned in an organization’s mission-statement nor is it the top of the discussion list for staff meetings or training sessions” (Kim, Eom, & Ahn, 2005, p.1).
Rating:Essay Length: 1,092 Words / 5 PagesSubmitted: May 7, 2012 -
Situation Analysis -- Marketing Environment Forces Impacting Product/service
The company I picked was KevlarbodyAmour. In the 1970's, one of its most significant achievements in the development of body amour was the invention of the DuPont's Kevlar ballistic fabric. The Fabric was originally intended to replace steel belting in vehicle tires. Kevlar is one of the U.S. Military top providers for body amour as well as flap jackets used for bomb squads. This company is a very good marketer, not only does it provide
Rating:Essay Length: 1,301 Words / 6 PagesSubmitted: May 13, 2012 -
Mutlilingual Language in Emergency Services
The usage of Multilingual Language in Emergency Service Thesis: The numbers of LEP who are seeking for interpreter of emergency service within California's some city are increasing. Some cities already have mature policies to solve the language barriers for communication that hire more people who speak bilingual in cities of substantial concentration of LEP and laws related to it. However, state government need to find an efficient way to save money for providing quality services.
Rating:Essay Length: 520 Words / 3 PagesSubmitted: June 5, 2012 -
Factors Influence Consumers to Make Buying Decision on Group-Purchasing Service in Vietnam
FACTORS INFLUENCE CONSUMERS TO MAKE BUYING DECISION ON GROUP-PURCHASING SERVICE IN VIETNAM --------------------------------------------------------------------------------------------- ABSTRACT Recently, group purchasing model is developing rapidly and impressively in Vietnam as a type of online shopping. This study aims at investigating the motivations that influence consumers' intention to purchase on group purchasing sites. I find that social inference, the buyers' needs, satisfactions in price discount and perceived playfulness have significant positive effects on their intention to buy on group purchasing
Rating:Essay Length: 2,648 Words / 11 PagesSubmitted: June 17, 2012 -
Provide Superior Customer Service and Quality
We (core and informed customer group) strongly believe that a customer’s perception of value and satisfaction begins with an initial purchase and continues throughout the actual ownership and the overall service experience. A company must maintain a healthy relationship with customers and exceed customer expectations. This relationship can build trust, confidence, and loyalty from the customer to the company. The company must provide product or service in an exceptional way to surpass customers’ expectations. Though
Rating:Essay Length: 594 Words / 3 PagesSubmitted: June 17, 2012 -
Types of Training for Public Services Unit 6
Steady State training Training at a steady pace over a long distance Suited for runners and swimmers Interval training Have rest/recovery periods Train harder than steady state Fartlek training Based on running outdoors Varies intensity of work Intensity changes with terrain No rest period as you can adapt the intensity at any given time Muscular Strength One repetition at maximum Muscular Endurance Repetition Circuit Training Good for aerobic, muscular and strength Under a time limit
Rating:Essay Length: 292 Words / 2 PagesSubmitted: June 18, 2012