Analyzing and Reflection of Your Learning

1. What types of transactions are handled by a baggage handling system?

Baggage handling systems have evolved over the years and are now very complex.  They types of transactions a baggage handling system handles starts at the time of check-in and continues until the passenger picks them up at the final destination.  They are responsible for the automation of the many steps it takes to check in bags, track their movement and monitor baggage from origin to final destination.   Some systems now use advanced technology like destination-coded vehicles (DCV’s), automated bar coed scanners, radio-frequency identification (RFID) tags, and high-tech conveyors equipped with sorting machines. (Laudon & Laudon, 2014, pgs. 48).  They are responsible for ensuring bags reach their final destination before the passengers.

2. What management, organization, and technology forces have challenged Domino’s business model?  What problems have they created for JetBlue?

One major challenge for Domino’s is that they were viewed as having poor customer service and inferior ingredients on their pizzas.  They looked to change this perception by implementing a new point-of-sale system (Pulse) and by offering better ingredients on their pizzas.  The introduction of the new Pulse system received push back from franchised location who wanted to find alternative solutions.  They have recently offered an upgraded version that requires less processing power and is easier to update in an attempt to make this option more appealing to all locations.

3. What problems are internal corporate social networks intended to address?  Are they other solutions that should be considered?

Internal corporate social networks were intended to provide a way for employees, customers, and suppliers to share information, promote innovation, and help with decision making. They can also be used by team to help coordinate projects, track progress, and as an informal training tool.  Social networks provide employees a way to contact other associates for help with daily activities.   Employees can also create profiles, form groups, and “follow” each other’s status updates. (Laudon & Laudon, 2014, pgs. 59)