Knowledge Management and Quality Management

Section 1 Introduction

Knowledge management and Quality management are playing a vital role of the company success. This paper is to study the real case of the implementation of knowledge management in a company and how it affects the practice of quality management, literature review and the information learnt. To achieve this particular purpose, the flow would be carried out as below:

1) Briefly Introduction of Concept: Definition, purpose, advantage, restriction and trend of Quality Management and Knowledge Management will be briefly introduced.

2) The Comparison: The dependences, similarity and differences of Quality Management and Knowledge Management will be discussed.

3) The procedure & criterion of implementation: The procedure, model and outcomes of Quality Management and Knowledge Management will be reviewed.

4) Case Study

5) Future Development: The future trends of Quality Management and Knowledge Management will be previewed

6) Conclusion

Section 2 Quality Management (Shawn)

Quality Management Concepts

Quality Management has been defined in different ways by different authors. This specific concept can be considered to have four main components: quality planning, quality control, quality assurance and quality improvement. Quality management is focused not only on product/service quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.

In the contemporary modern, the origins of quality management have linked with other aspects about quality control/inspection, statistical process control, quality assurance and reliability engineering. These shifts led to the blending of purely manufacturing concerns with the wider management