Knowledge Management at Accenture

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Contents

Executive Summary        2

Issue(s) Identification        3

1.        Employee turnover        3

2.        Usability of current knowledge management system (Lotus Notes)        3

3.        Decentralized applications in current KM system        3

4.        Duplication of documents        3

5.        No central governance structure        3

6.        Less Focus on Innovation and more on delivering values        3

Environmental and Root Cause Analysis        4

Root Cause Analysis        4

1.        Knowledge Management System not used for Business Development        4

2.        Original focus of KM was too broad.        4

3.        Management Commitment.        4

4.        Size of the organization        5

5.        Inability of current Knowledge management program        5

6.        Return on Investment        5

Alternatives and/or Options        6

a)        Tactical Evaluation Criteria        6

b)        Strategic Alternatives        7

Recommendations        8

Implementation Plan        9

Monitor and Control        10

Executive Summary

As a Global Knowledge Management Lead for Accenture, I need our organization to embrace a change in order to resolve issues like usability and accessibility and decentralization of our current knowledge management system. The various issues faced by the organization are duplication of content, miscommunication, and governance system (as who is responsible for managing content of specific materials). Also we need to consider the current economic conditions where employees are leaving and / or laid off and knowledge walks out of the door with them without being captured and shared.  

After thorough analysis, I think the root cause for these issues is that our current knowledge management system is incapable of managing and sharing information as required by our company. Its decentralized portals are creating confusion and misrepresentation of accurate documents. There is no consistency in user experience and lack of system search capabilities is costing more space and resources and duplication of efforts.

After considering several options, I would recommend adapting to a knowledge management exchange, which will resolve most of the issues identified. The deployment of the new infrastructure will provide a consistent, standard enterprise knowledge sharing platform that saves Accenture time and money in development, deployment and management of knowledge management channels and processes. The new Knowledge exchange addresses many of the historical challenges and sets a state of the art baseline for the next generation of knowledge management tools.