Recommendations to Tackle Management Issues at West Indies Yacht Club Resort

Tan Karen Ka Wai (20426456) T14

Recommendation report for West Indies Yacht Club Resort

To:        Mr. Jim Johnson, General Manager, West Indies Yacht Club Resort 

From:        Patrick Dowd, Consultant

Date:         5 Nov 2017

Subject: Recommendations to tackle management issues at West Indies Yacht Club Resort

1.        Introduction

This report provides recommendations to improve cross-cultural management at West Indies Yacht Club Resort, linked highly to adapt management style into local culture and restore the close relationship between the expatriates and the local staff. It proposes actions to take with culture differences and communication channels.

The general manager is concerned about the communication problems arises from the cross-cultural management of the managers. He requested me to investigate the reason behind his concerns and how the resort can tackle them and improve the situation.

I undertook this report on 5 Nov 2017. I worked at the resort to watch over the resort staff during the peak season for one week and conducted interviews with managers, local employees, and resort guests. Several internal flaws were exposed which would probably ruin the operation and future development of the resort.

This report provides an understanding of the causes behind the management problems of the resort and on best practices to improving cross-cultural management.

This report provides the conclusions, recommendations, and the findings.

2.        Conclusions

Based on the findings on daily operations at West Indies Yacht Club Resort, we agree that the problem is the large cultural gap and the lack of communication channels.

The resort has:

2.1        a large cultural gap between the expatriates and the local staffs.

2.2        used limited and inefficient communicating method.

3.        Recommendations

As the different cultures and insufficient communication between the expatriates and local staff, I recommend the resort to:

3.1        adjust the reward system from individual-based to department-based to increase emphasis on relationships. The department-based reward system requires staffs in the same department to be working as a team so that they can fit in with co-workers and care about others wellbeing.