T-Mobile Computer Survey Questionaire

Survey  Questionnaire

T-Mobile

1. Personal Information

-Working Status

                     A) Student  B) WorkinG  C) Part-Time working   D) Employer  E) Retired  F) Housewife G) Other    -

                               Monthly Income

1. 0-1000 TL
2. 1000-5000 TL
3. +5000 TL

                                     -Age

                        A) -18     B)18-25    C)25-40    D)+40

1. Which Operator/Operators Do You Use? (You can select more than one)

1. Vodafone
2. Turkcell
3. Avea

            3- Before that..

1. I had used Turkcell
2. I had used Vodafone/Turkcell
3. I had used Avea

         4-Which factors influenced using  your current operator  ( You can choose more than one)

1. Reasonable Price
2. Technical Capability (coverage zone, unstoppable talking, sound quality etc.)
3. Advertisements
4. My relatives
5. Product and services are convenient
6. Service Quality
7. For work
8. Other ( Please indicate)

                       ___________________________

        5-If you considering buying  a T-Mobile operator for the future, what features should be developed?                    

             (You can select more than one)

1. Technical ways( coverage zone, unstoppable talking, sound quality)
2. Should include  cheaper plans
3. The quality ofcall center and retail stores should be high
4. Brand image should be high
5. Feautures of mobile connections should be developed and varied

6-Do you use your cellphone for these services?

                                                                                                              YES                        NO

• Internet
• Talking
• Music services
• Watching TV
• Text( SMS)
• MMS
• GPS
• Email
• Camera
• Video call
• Other(Please indicate)

              7- How many hours/week do you use your cellphone for business?

A)None  

 B) 5-10 Hours

 C) 10- 25 hours

 D)25-40 Hours

E) +40 Hours

            8- Would you like to spend less money and add more features to your operator?

1. YES               B) NO

              9- How many times do you renew your phone plan in a month?