Ymca Hong Kong

HT114003

High Diploma in Leisure Management

LES3302

Clubhouse Operations

Group Assessment

Written Report

Lecturer: Paul Lee

Class: 1A

Clubhouses:

Grand Promenade

&

YMCA of HK, Salisbury Road

Name of Group Members:

Cheng Pui Pui

Cheung Chun Hang, Joan

Ho Yuen Ting

Lam Man Wa

Law Yan Yee

Leung Yiu Laam

(120049197)

(120034774)

(120832201)

(120349213)

(120486232)

Content

Introduction ----------------------------------------------------------------------------- P.3

Characteristics of two Clubhouses --------------------------------------------------- P.4

Analysis, Compare and Contrast two Clubhouses

• Membership System ------------------------------------------------------------- P.5-8
• Facilities --------------------------------------------------------------------------- P.9-10
• Services ---------------------------------------------------------------------------- P.11-12
• Programmes Provided ----------------------------------------------------------- P.13
• Reservation System -------------------------------------------------------------- P.14
• Safe Practices --------------------------------------------------------------------- P.15-16
• Operating Procedures ------------------------------------------------------------ P.17-18
• Customer Services Skills -------------------------------------------------------- P.19-21

Comments of Grand Promenade and YMCA of HK, Salisbury Road ---------- P.22-25

Recommendation of Grand Promenade --------------------------------------------- P. 26

Recommendation of YMCA of HK, Salisbury Road ------------------------------ P.27-28

Conclusion ------------------------------------------------------------------------------ P. 29

Reference -------------------------------------------------------------------------------- P. 30

Introduction

  Our group is select Grand Promenade clubhouse and YMCA of HK, Salisbury Road to compare and evaluate their operation.