Learning Team Charter

University of Phoenix Material

Workplace Communication Comparison

Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such.

Written communication method Purpose in the workplace Technical or expository writing Why the classification was chosen

E-mail Informative

Collaborative

Persuasive

Technical assistance

Emails can be drafter to customers, management, or even the general workforce. This is frequently used for updates, information, and advertisement.

Technical and also can be expository Emails can be technical when they provide information. This can be breaking down information of a product, service, or business need. Emails can fit a specific function and purpose.

Emails can also be expository, especially when the conversation is a two-way conversation. It can be persuasive, or it can be a debate.

Memo Memos usually inform individuals as a sole or mass. This can be done internally to inform, or even self-notification. Technical Memos can have company jargon to a targeted group of people within a company. Memos are usually not responded to but instead, informative only.

Letter Letters can be drafted in response to a complaint or resolution. Letters can be internal or external in purpose. For business, letters are usually professional. Personal letters are less formal. Technical and Expository Letters can have a purpose to be specific or they can be broad. Companies can send out mass letters identifying a product and its purpose. A letter can be used as a source of advertisement. Letters can be expository if trying to persuade the audience. Letters can also be addressed to an individual, specifically tending to his or her inquires or complaints. Letters can also warrant a response or rebuttal, depending on the situation.

Manual Manuals are used to identify and explain products and features. Specs, warranties, and other informative information to advise and educate the consumer would be included. Technical Manuals are filled with company jargon and usually address a specific. Manuals are specific in nature to a certain product or item. Manuals do not require a response and informative.

Website Companies use website to describe history and background of companies. Companies also provide information about products and services tendered. Some websites also extend sales and a way for communication. Technical and Expository The technical aspect of a website would be to inform clients