Process Design

Process Design Matrix and Summary

Process Design Aspect Nail Salon Services Gel Nails

Design focal point Customer’s want, need, & satisfaction Customer’s want, need, & satisfaction

Strategy To provide cosmetic, therapeutic, and preventive treatments to make sure, each customer looks and feels their best in a luxurious, relaxing environment Provides a healthier alternative to other artificial nail applications.

Process design approach Personal attention Nail mixtures do not contain strong fumes and are considered safer, and more eco-friendly and gel nail polish is applied like regular nail polish with a much quicker drying time

Process design Total customer satisfaction Total customer satisfaction

Factory location Small strip center, next to a hair salon & tourist shop

Scheduling Always tries to accommodate walk-ins, but gives preference to scheduled appointments

Workforce Staff rigorously trained in hygiene and providing the utmost professional services

Quality Provides exceptional and professional service to deliver the best experience in nail and health care treatments Provides added strength to nails with the appearance of natural nails

This process design matrix maps out various aspects of the business route for both customer service and product manufacturing. The service is a typical nail salon and spa. The product is nail polish known as gel or shellac.

Design Aspects and Focus

Important design aspects of both are focus, strategic, and design approaches. These features provide the business process a goal and a vision to reach its goal. The focus and purpose of both the service and the product are to meet the customer’s wants, need, and satisfaction. The goals are identical, as are the needs and expectations of the customer, which results in therapeutic, healthy nail care.

Strategy

The customer’s needs and wants for a nail salon business