How Helpful Was the Interviewing Process to Developing Your Strategy for Implementing Change?

How helpful was the interviewing process to developing your strategy for implementing change?

I believe that it was incredibly important to interview everyone who were involved. By interviewing them, as a team, we found out that, there will be people who are helpers, bystanders, champions and resisters. When a great change is about to happen in a hospital like Lakeview, there will always be people who are not going to be happy about the upcoming change. But at the same time, there will be people who are willing to help during the change. Our main focus was to interview people to get their help and most importantly to understand whether they are going to help or not going to help. Interviewing them helped us when we were developing our strategy. Because we had to build a team with enthusiastic, helpful and trustworthy people in our project and we started by choosing them carefully.

What did you learn from the force field analysis that was helpful?

Force field analysis definitely gave us idea about the change and how hard the change was going to occur in the hospital. But it also gave us bright ideas about who we were going to put in our change team and also which steps should be the best during the change process.

Was your first team implementation of change tactics successful?

Our team started the implementation of change tactics very good but we had some difficulties of gaining the buy-in in the last steps. It could be successful if we were more careful about the final steps. Individually, I disagreed with the last steps of my team but we have voted every step and some steps that I found wrong were voted more and we were not successful in the first team implementation.

If not, explain what went wrong and how you would (or did) modify your strategy. Did you try alternative strategies after the Saturday session? 

We made some critical mistakes in the final implementation. Our biggest mistakes were implementing the right strategies in the wrong times. For example: We shouldn't have publicized and celebrate successes before the project was completely done or we shouldn't have made a comforting speech. Individually speaking, I didn't agree with my team on at least 5-6 steps but those steps were voted more than what I have suggested and unfortunately we couldn't get the buy-in. I have tried alternative strategies on my own and in the first try, I was successful to get the buy-in. I had some wrong choices of steps too but they did not effect my projects success. I have used 94% of my budget and used 29 steps to complete the project. 5 steps out 29 weren't good enough to get buy in but other 24 successful steps gained me 62% buy-in in my first try.